Sales Policy for Nezy
Effective Date: December 16, 2024
Welcome to Nezy! We are committed to providing you with exceptional customer service and a seamless shopping experience. Our Sales Policy outlines the terms and conditions of your purchase with us to ensure transparency, clarity, and fairness for all our customers. Please read the following carefully before making a purchase.
1. General Sales Terms
When you place an order with Nezy, you agree to the terms and conditions outlined in this Sales Policy. This policy governs all transactions, purchases, and orders made through our website: https://nezy.site.
2. Placing an Order
To place an order with Nezy, follow these steps:
- Browse our website at https://nezy.site and select the product(s) you wish to purchase.
- Add the desired items to your shopping cart.
- Review your cart and ensure the selected items, quantities, and shipping details are accurate.
- Proceed to checkout and enter your payment and shipping information.
- Review and confirm your order.
Once your order has been placed, you will receive an email confirmation with your order details. If you do not receive a confirmation email, contact our customer service team at info@nezy.site.
3. Payment Methods Accepted
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards
- PayPal
All payments are securely processed using trusted payment gateways. Nezy does not store your credit card information.
4. Order Confirmation
After successfully placing your order, you will receive an order confirmation email. This email will include:
- Order number
- List of items purchased
- Payment amount
- Shipping details
Please review this information carefully and contact us immediately if you notice any errors.
5. Pricing & Taxes
Pricing:
All product prices are listed in U.S. dollars (USD) and are valid at the time of purchase. Prices are subject to change without notice, but you will always pay the price displayed at the time of checkout.
Sales Tax:
Applicable sales tax will be calculated and applied to your order based on your state’s tax rate and local tax laws.
If you are tax-exempt, please contact our customer service team before placing your order so we can adjust your invoice accordingly.
6. Shipping Policy
At Nezy, we aim to ensure that your order is delivered promptly and efficiently. For detailed information on shipping options, timeframes, costs, and destinations, please review our Shipping Policy.
7. Order Processing Time
Most orders are processed and shipped within 1-3 business days after payment confirmation. Please note that during peak shopping seasons or holidays, processing times may be slightly longer. You will receive a shipping confirmation email with tracking information once your order is dispatched.
8. Delivery & Shipping Information
Delivery times depend on the shipping method selected at checkout and your location. If you experience a delay in receiving your order, contact our support team at info@nezy.site.
9. Cancellations
You can request to cancel an order only if it has not yet been processed or shipped. If you would like to cancel your order, contact our customer support team immediately at info@nezy.site or call (303) 674-2205.
If the order has already been processed or shipped, we cannot guarantee cancellation. In that case, you may return the product following our Refund and Return Policy.
10. Returns and Refunds
If you are not satisfied with your purchase, Nezy offers a straightforward Refund and Return Policy, which can be reviewed here. All returns must adhere to the eligibility requirements outlined in our Refund and Return Policy.
11. Damaged, Defective, or Incorrect Items
In the event that your order arrives damaged, defective, or contains incorrect items, please contact Nezy immediately within 7 days of receipt at info@nezy.site or by calling (303) 674-2205. We will resolve the issue by either issuing a refund, sending a replacement, or correcting the mistake at no additional cost.
12. Limited Liability
While we strive to ensure accuracy and the timely delivery of your order, Nezy is not responsible for:
- Delays caused by unforeseen events such as natural disasters, carrier delays, or technical errors.
- Incorrect or incomplete shipping information provided by the customer.
Our responsibility is limited to the refund or replacement of any defective, damaged, or incorrect items in accordance with our Refund and Return Policy.
13. Promotions & Discounts
Promotional discounts or coupon codes may be subject to terms and conditions. Discounts cannot be combined unless explicitly stated. Sale prices, discounts, or promotions are valid only during the promotion period specified by Nezy.
14. Privacy & Data Protection
All personal information provided during the purchase process is protected by our Privacy Policy, which can be reviewed here. We will never share or sell your data to third parties. Your payment details, personal contact information, and order information are encrypted and securely stored.
15. Customer Support
Our team is here to assist you every step of the way. If you have any questions, concerns, or issues regarding your order or this policy, contact our support team:
📧 Email: info@nezy.site
📞 Phone: (303) 674-2205
We are committed to providing prompt, helpful support to ensure your experience with Nezy is seamless and enjoyable.
16. Changes to the Sales Policy
Nezy reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with an updated effective date. It is your responsibility to review the policy before making any purchases.